Grand Valley State University ~ Bachelor of Social Sciences

     Psychology & Sociology Degree in Secondary Education

Licensed Bachelor Social Worker

Rhema Bible Training Center ~ 2 yr. Teaching track 

Life Coach ~ Abased & Abounding Living Experiences

                                     

                                     EDUCATION 

• International Cultural Exchange Services Local Coordinator ~ China, ME                        4/2017~1/2018

Host family recruitment w. secured local school placements for international high school exchange students using publicizing, interviewing, assessment, presentation, organization, & communication skills; providing monthly video/ email/phone chats w. student/school/family contact reports to assure stability & well-being during the USA stay.

• Sias International University Foreign Faculty ~ XinZheng, PRC

                                                          2011~2012

ESL/English as a Second Language Instructor of 19-37 Chinese Sophomore/ Freshman University students per 3 daily-2 hour classes creating weekly Oral/ Conversational English lesson plans relevant to career goals from a text book, web materials, & course syllabus. Majors included Human Resources, Business Management, Marketing, Advertising, Auditing, Tourism, Mechanical Design, & Information Systems. Conversational English Tutor for:1) a Chinese high school student seeking Australian University admittance requisites, i.e. TOEFL examination preparation, Student Visa, financing, housing/food/books/ transportation expenses, culture, etc. 2) 3-Railway Engineers toward employment advancement opportunities. 3) “Julia”, a former Sias student, online to win a written composition scholarship contest.         

• Calhoun Co MI Public Schools Substitute Teaching ~ K~12; All subjects.                       1979~1980;1982~1983

                                           SOCIAL WORK (LBSW)   

•  Calhoun County Guardian Inc. ~ Battle Creek, MI                                                                                       1 mo., 2001  

Interim PDD Case Management Supervision of Medical, Legal, & Financial planning for a caseload of approx. 35 adults living independently, in Group Homes, &/or w. minimal supervision; to assure completion of current year end state required visitations & documentation, in lieu of the former LBSW's maternity leave.  

• Calhoun County Family & Children’s Services ~ Battle Creek, MI                                                           1976~1979

Developed a Home/Family Based Prevention of Child Abuse/Neglect Case Management Intervention Program carrying 6-30 client caseloads (ages birth-18 yrs). Positioned household members for pragmatic: 1) systemic assessments; 2) planning; 3) Positive Parenting training; 4) 1:1/group counseling; 5) local wrap-around commitments; 6) in-home Parent Aid matching; 7) follow-up support to reach healthy goals/self-navigation; & 8) began assuming Adoption/ Foster Home Dept. responsibilities.

                                     HEALTH

•  Home/Institution Behavioral Health Case Work & Direct Care                                                               1982~2002 

Per Diem Private contracts & Agencies providing in home/institution supervision services w. documentation including: 1) direct care; 2) dispensing medications; & 3) devising/implementing Person Centered Care Plans for rehabilitative/custodial needs of clients (ages 12-80) effected by mental illness, duo diagnosis, brain trauma, depression, strokes, renal failure, behavioral disorders, etc. Casework included: frail senior women & youth w. mild to severe psychological disorders plus juveniles arrested for illegal weapons possession, grand theft auto, SUD, & assault/battery.  MI, FL, VA, CA, SC      

                        CUSTOMER SERVICE CALL CENTERS

• Primo Water Call Center~Lakeland, FL                   2022

• Verizon Wireless Collections~Lakeland, FL            2018~2021

• Kennebec Behavioral Health MHRT Internship~Augusta, ME

• Global Contact Services~Pittsfield, ME                    8 mos., 2008 (closed)

• E Trade Financial~Augusta, ME                                     2006-2007 (closed)

Account processing by way of telephone or in-person client contacts/interviews to: 1) analyze/retain service relations; 2) develop payment collection plans; 3) establish service histories/medical records; 4) coordinate data for service eligibility provider matching; 5) link clients w. timely services as community provider liaison using NEO-EMR; 6) offer help desk technical support; 7) complete prescreen applications; & 8) cross-sell bank/health insurance products. Software programs include FES, UCN, MS Office Word, Outlook, Apache.